Effective Date: 2024

At Crystal Units, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

1. Information We Collect

Personal Information: When you interact with our website or services, we may collect personal information such as your name, email address, phone number, postal address, and payment details.

Non-Personal Information: We may also collect non-personal information about your visit, including your IP address, browser type, operating system, and pages accessed on our site.

2. How We Use Your Information

Service Delivery: To provide and manage our services, including processing orders, delivering products, and providing customer support.

Communication: To communicate with you about your orders, respond to inquiries, and send promotional materials if you have opted-in to receive them.

Improvement: To improve our website, products, and services based on your feedback and usage patterns.

Legal Compliance: To comply with legal obligations and protect our legal rights.

3. Information Sharing and Disclosure

Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, delivery services, and marketing agencies. These providers are contractually obligated to protect your information and use it only for the purposes specified by Crystal Units.

Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, and safety of Crystal Units, our customers, or others.

4. Data Security

We implement a variety of security measures to protect your personal information. These measures include encryption, access controls, and secure servers to safeguard your data from unauthorised access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also object to the processing of your data or request data portability. To exercise these rights, please contact us using the information provided below.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us understand your preferences and improve our site’s functionality. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Crystal Units
100 W Hendon Broadway London NW9 7AA
info@crystalunits.com
+44 (0) 208 457 4188

Thank you for choosing Crystal Units. Your privacy is important to us, and we are committed to protecting your personal information.