Effective Date: 2024

Welcome to Crystal Units. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and using our services, you accept and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Definitions

• “Crystal Units” refers to our company, its subsidiaries, affiliates, and employees.
• “Website” refers to www.crystalunits.com and any other websites operated by Crystal Units.
• “Services” refers to the products and services offered by Crystal Units.
• “User” or “You” refers to any individual or entity accessing or using our website or services.

2. Use of the Website

Eligibility: You must be at least 18 years old to use our website and services. By using our website, you represent and warrant that you are at least 18 years old.

License: Crystal Units grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal and commercial use in accordance with these terms and conditions.

Prohibited Uses: You agree not to:

• Use the website for any unlawful purpose.
• Use the website in any way that could damage, disable, overburden, or impair the website.
• Use any automated means to access the website without our permission.
• Use the website to distribute unsolicited promotional or commercial content.
• Use the website to infringe on the intellectual property rights of others.

3. Quotes and Orders

Requesting Quotes: All product and service inquiries are handled through our sales team. No purchases are made directly through the website. To obtain a quote, please contact our sales team via the contact information provided on the website.

Quotes: Quotes provided by Crystal Units are valid for a specified period as indicated in the quote. Prices and availability are subject to change without notice until a quote is accepted and an order is confirmed by Crystal Units.

Order Confirmation: Orders are confirmed through written communication from Crystal Units after a quote is accepted. We reserve the right to refuse or cancel any order for any reason at any time.

4. Delivery

Shipping: Delivery details, including shipping options and estimated delivery times, will be provided with your order confirmation. Delivery times are estimates and not guaranteed. Crystal Units is not responsible for delays caused by shipping carriers or other factors beyond our control.

Risk of Loss: All products purchased from Crystal Units are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.

5. Returns and Refunds

Return Policy: Our return policy is detailed in the terms provided with your order. If you are not satisfied with your purchase, you may return it in accordance with our return policy.

Refunds: Refunds will be issued in the original form of payment. Please allow a reasonable amount of time for processing.

6. Intellectual Property

Ownership: All content on the website, including text, graphics, logos, images, and software, is the property of Crystal Units or its content suppliers and is protected by intellectual property laws.

Limited License: You may access and view the content on the website for personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works from any content on the website without our prior written permission.

7. Limitation of Liability

No Warranty: The website and services are provided “as is” and “as available” without any warranties of any kind, either express or implied. Crystal Units does not warrant that the website or services will be uninterrupted or error-free.

Liability: In no event shall Crystal Units be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website or services.

8. Indemnification

You agree to indemnify and hold harmless Crystal Units, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these terms and conditions or your use of the website or services.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England, Scotland and Wales. You agree to submit to the exclusive jurisdiction of the courts located in England, Scotland and Wales to resolve any disputes arising out of or relating to these terms and conditions.

10. Changes to These Terms

Crystal Units reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website and services following the posting of changes constitutes your acceptance of those changes.

11. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at:

Crystal Units
100 W Hendon Broadway London NW9 7AA
info@crystalunits.com
+44 (0) 208 457 4188

Thank you for choosing Crystal Units. We appreciate your business and are committed to providing you with exceptional products and services.